Terms and conditions of purchase – BLUEBLUE CHIHUAHUA Skip to content


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1. General Provisions

1.1. The following terms and conditions of sale are applicable to the offer and purchase of products through the website www.bluebluechihuahua.com.

1.2. In order to purchase products on the Website, customers must a) be at least 18 years old, or if they are minors, be authorized by their legal guardian, b) be consumers, understood as natural persons who act for purposes unrelated to their industry, trade, business and profession, and c) register on the website.

1.3. This contract is formalized in Spanish and is regulated by Spanish legislation according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, and other complementary laws , approved by Royal Legislative Decree 1/2007, of November 16, and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (“LSSI”).

2. Products

2.1. Information about the products is available on the Website, which is provided in accordance with articles 60, 63, 97 of the Consumer Law and articles 27 and 28 of the LSSI.

2.2. The products described in www.bluebluechihuahua.com and the samples thereof that, where appropriate, we will provide to the client are exclusively for personal use. Customers may not sell or resell such products or samples. The Blueblue Chihuahua company reserves the right, with or without notification, to cancel or reduce the quantity of products or samples to be delivered to the client when, at our sole discretion, it implies a breach of these Terms and Conditions of Sale.

3. Prices

All prices indicated for the products that are available through the Website include VAT at current rates and are denominated in euros. Shipping costs will be added to the price of the products and are indicated separately on the order form. For more information visit the 'Delivery and Shipping Information' section of the Website.

4. Placing the order

All the information necessary to place an order can be found in the FAQ/Purchasing Guide of www.bluebluechihuahua.com available to all users.

5. Delivery and Shipping Information

All the necessary information for the delivery and shipment of the products at www.bluebluechihuahua.com is available in the FAQ for all users.

6. Gift Wrapping Service

6.1. Blueblue Chihuahua always treats all orders with care. We will be happy to create a beautiful package for your gift. The Gift Packaging Service is free for the customer.

6.2. If the customer wants their order to be gift wrapped, they will simply have to select in the shipping options, gift shipping or if they would like specific packaging for Christmas, Christmas gift shipping. Currently, customers cannot include a personal message card. If it is not available in the shipping options, please add an order note at the end of the shipping and billing address information.

6.3. In the event that a gift packaging request covers more than one product, we will create a gift package for each of them.

7. Offer Codes

7.1. To redeem an offer code, the customer must enter it in the section Do you have a coupon? during the shipment verification process. Offer codes are case sensitive and should always be entered exactly as they appear.

7.2. When an offer code is accepted, the offer will be displayed under “Order Review”.

7.3. One offer code can be used per order.

8. Payment Options

8.1. The customer can pay for Blueblue Chihuahua products by credit card, debit card, Pay-Pal or bank transfer. The following credit and debit cards are accepted for this purpose:



-American Express

8.2. If you place your order by bank transfer, Blueblue Chihuahua will not ship until you have received the full amount in your account.

8.3. The products will not be charged to the customer until they are shipped.

8.4. All credit and debit card holders are subject to validation and authorization checks by the card issuer. If the issuer of the client's payment card denies, or for any reason does not authorize payment in our favor, either before or after a payment, we will not be responsible for any delay or non-delivery.

9. Queries about Orders

9.1. Products are generally shipped several days after an order is received. To obtain information about a shipment, the customer must contact us by email at the following address: contacto@bluebluechihuahua.com or consult the purchase guide on the web.

9.2. With a Blueblue Chihuahua account, customers can check the status of their most recent orders by visiting the Order Status page in My Account. This is the easiest and fastest way to get the most up-to-date information regarding orders.

9.3. When the customer clicks on the Order Status page, they will be asked to log in with their email address and password. On the order summary page you will be informed in detail about your current and previous orders. Once the order has been shipped, the corresponding tracking number will be displayed, if available. Customers can track the delivery of their order through the code that Blueblue Chihuahua will provide once their order has been shipped, through the corresponding courier company. Some carriers may not have tracking information available after 24 hours of order shipment.

9.4. Orders or parts of an order are occasionally canceled by our system for various reasons. Some reasons are:

-Cancellation at the request of a client

-Formulation of a duplicate order

- Impossibility of making delivery to the address provided

-Inability to process payment information

-Items not available

9.5. If an order is cancelled, the customer will receive an email explaining the reasons for the cancellation. The customer will not be charged for canceled orders. If the customer is interested in making a new order or if they have any questions about a canceled order, they can contact us by email at the following address: contacto@bluebluechihuahua.com.

10. Delivery

10.1. Orders are processed and delivered exclusively on business days (Monday through Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed the next business day.

10.2. We cannot process orders with a delivery address in a PO Box.

10.3. Shipping costs will be paid by the customer, if any and are indicated separately on the order form and on the delivery note.

10.4. In accordance with Article 103 of the Consumer Law, the products will be delivered up to 3 days free of charge. Delivery will be valid within 30 (thirty) days after the order is placed by the customer, unless we notify the customer within the same period, including by email, in the same period, that the ordered products are not available, even if they are temporarily unavailable.

10.5. Shipments will not be made to Ceuta and Melilla.

11. Right of Withdrawal

11.1. We are committed to offering customers our best products. If the client considers that the products they have received do not meet this expectation, in accordance with article 71 of the Consumer Law, they will have the right to withdraw from the contract, without giving any reason, within 14 (fourteen) calendar days following the date of purchase. date of receipt of the products.

11.2. The customer may notify his intention to exercise the right of withdrawal by sending us an email to hola@bluebluechihuahua with the details of the relevant order, including the customer's order number and the description of the products to be returned. Inside the order packaging, the customer will find a shipping note with details of the order and details of our return procedure. If the products listed on the shipping note do not match those delivered, the customer must notify us immediately by email to hola@bluebluechihuahua.

11.3. The Blueblue Chihuahua Customer Service department will then issue the customer an authorization number and an email confirmation. The client is invited to save his authorization number for future consultations with the Customer Service department in this regard.

11.4. In the event that the customer returns products for reasons other than that they are defective or that their delivery has been incomplete or incorrect, they must arrange their return.

11.5. In the event of exercising the right of withdrawal, we undertake to reimburse the customer for the price of the products within fourteen (14) calendar days following the date on which we receive your notice of withdrawal, provided that the products are returned by the client and at his expense, unused and undamaged, having been maintained and handled with due care and attention, within 14 calendar days following the date of communication of his withdrawal. We reserve the right to withhold reimbursement from the customer until we have received the returned products.

12. Lack of Conformity

12.1. In case of lack of conformity of the products with the contract in accordance with the provisions of article 116 of the Consumer Law, the guarantees established in articles 118 to 122 of the same law will apply. The customer has the right to have the products repaired or replaced, free of charge, so as to conform to the contract, failing which the customer is entitled to an appropriate reduction in the price of the products or to cancel the contract. The client waives the rights described above in the event that he does not notify us of the lack of conformity within two months from the date on which he detected it. We will be liable for the lack of conformity when it becomes apparent within two years following the delivery of the products. In any case, the actions initiated in relation to a lack of conformity that we have not maliciously concealed will automatically expire thirty-six months after the delivery of the products.

13. Applicable Law and Jurisdiction

13.1. These Terms and Conditions are governed by Spanish law and must be interpreted in accordance with Spanish law.

13.2. Conflicts that, if applicable, are caused by the interpretation, validity and/or execution of these Terms and Conditions will be submitted to the jurisdiction of the courts and tribunals of the client's place of residence or domicile.

14. Contact

14.1. For any information and support in relation to the products and purchase modalities through the Website, the client can contact us by email at hola@bluebluechihuahua.